> For the complete documentation index, see [llms.txt](https://docs.uaepass.ae/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uaepass.ae/guidelines/design-guidelines/text-message-guidelines.md).

# Text Message Guidelines

### Error Messages:

<table data-full-width="true"><thead><tr><th>Scenario</th><th>English</th><th>Arabic</th><th>Feature</th></tr></thead><tbody><tr><td>SOP 1 - Unverified user restriction</td><td>You are not eligible to access this service. Your account is either not upgraded or you have a visitor account. Please contact &#x3C;SP Name> to access the services.</td><td>أنت غير مؤهل للوصول إلى هذه الخدمة. إما أن حسابك لم تتم ترقيته أو لديك حساب زائر. يرجى الاتصال بـ &#x3C;اسم الجهة> لتتمكن من الوصول إلى الخدمة.</td><td>Authentication</td></tr><tr><td>Service Provider allows services only for existing users</td><td>This service is only for registered users, please contact &#x3C;SP Name> in order to access the services </td><td>هذه الخدمة مخصصة فقط للمستخدمين المسجلين، يرجى التواصل مع &#x3C;اسم الجهة> لتتمكن من الوصول إلى الخدمات</td><td>Authentication</td></tr><tr><td>User cancel the login</td><td>User cancelled the login</td><td>قام المستخدم بإلغاء تسجيل الدخول</td><td>Authentication</td></tr><tr><td>SP is accepting only UAE nationals EID holders</td><td>This service is only accesible to UAE Nationals</td><td>هذه الخدمة متاحة فقط لمواطني دولة الإمارات العربية المتحدة.</td><td>Authentication</td></tr><tr><td>Any exception rasied during response processing</td><td>Something went wrong during the login, please try again later!</td><td>حدث خطأ ما أثناء تسجيل الدخول، يرجى المحاولة مرة أخرى لاحقًا!</td><td>Authentication</td></tr><tr><td>SOP 2 - Digital Signature Restriction</td><td>Please upgrade your account following instructions in the UAE PASS application</td><td>يرجى ترقية حسابك باتباع الإرشادات الموجودة في تطبيق الهوية الرقمية</td><td>Digital Signature</td></tr><tr><td>User cancel the signing </td><td>User cancelled the signing process</td><td>قام المستخدم بإلغاء عملية التوقيع</td><td>Digital Signature</td></tr></tbody></table>

### Error Code for Authentication and Digital Signature Cancellation:

<table data-full-width="true"><thead><tr><th>Error Code</th><th>English</th><th>Arabic</th></tr></thead><tbody><tr><td><p><strong>Authentication:</strong></p><p>error=invalid_request</p><p>error=login_required</p><p>error=access_denied</p><p>error=cancelledOnApp</p></td><td>User cancelled the login</td><td>قام المستخدم بإلغاء تسجيل الدخول</td></tr><tr><td><p><strong>Digital Signature:</strong></p><p>error: invalid_request</p><p>error: login_required</p><p>error: access_denied</p></td><td>User cancelled the signing process</td><td>قام المستخدم بإلغاء عملية التوقيع</td></tr></tbody></table>


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