Upgrade Staging UAE PASS Account

Below steps provide you the guide on how to upgrade a basic UAE PASS staging account into a verified account.

Kindly note you cannot upgrade the staging UAE PASS account using the Staging UAE PASS App. The FACE ID verification option and Kiosk option will not work in staging UAE PASS app. To upgrade/verify a staging UAE PASS Account you need to use the Staging Self Care Web Portal of UAE PASS.

Step 1

After completing the steps of creating a basic profile you can now upgrade the staging account and create signing certificates to enable digital signing features and document sharing features of UAE PASS.

Navigate to the selfcare portal

http://stg-selfcare.uaepass.ae

Step 2

Login to self-care portal using your basic UAE PASS account.

For this enter the mobile/email/EID used to create the basic staging UAE PASS account.

Notice the Account type is Basic and Digital Signature is not available.

Step 3

Click on Upgrade button on Right top of the page to Upgrade the account.

Step 4

Change the User Type field from SOP1 to SOP3.

Step 5

Fill other missing fields and click on Upgrade button. (You can enter a dummy EID value if you do not have an Emirates ID.)

Step 6

Logout from the Self-care portal and Login again to reflect the changes.

Do not downgrade an account from SOP3 to SOP2 or SOP1. The only way to downgrade an account would be through deleting the account from Staging UAE PASS Mobile App and re-creating a basic account again.

Step 7

Click on Upgrade button again and Set Signing credentials. This will enable digital signing features and allow you to proceed with document signing using your UAE PASS account.

  1. Create Qualified Signature

Click on Create Certificate option and create a Signing Password when prompted to create Qualified Signature.

  1. Create Advanced Signature

Click on Create Certificate option to create the Advanced Signature.

All SET!

Once created you can see the Signing Credentials are available for the user. Now you can use the Digital Signature feature of UAE PASS.

Notice the account is shown as verified and all features are enabled in the staging UAE PASS mobile app.

Below is a recording showing the steps we followed above.

20MB
Upgrade Staging UAE PASS Account.mp4

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