> For the complete documentation index, see [llms.txt](https://docs.uaepass.ae/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.uaepass.ae/feature-guides/eseal/ica-process-for-non-dubai-entities-legacy/obtaining-credentials-and-certificates.md).

# Obtaining Credentials and Certificates

eSeal Application form along with the Agreement should be filled by SP ICA for their eSeal (CAdES) integration for acquiring the entity specific e-Seal in stage environment. Stage ICA certificate for the entity (ICA) should be granted by SDG.

### Following are the forms to be filled and signed by the Entity requesting and the authorized personal who is requesting certificate on behalf of entity.

1. ESEAL APPLICATION FORM 
2. ICA-CERTIFICATE HOLDER AGREEMENT

### Documents needed along with the filled and signed form by Authorized signatory.

* Emirates ID 

## Process followed by ICA in verifying above documents: 

The Federal Authority for Identity and Citizenship Authority (ICA) have developed the Registration Authority portal to address the requirements of eSeal certificate(s) for service providers (SP).

### High level design of eSeal process:

![](/files/tF0mioCqSiAEMGUseX2a)

### Onboarding and Prod. New Process:

![](/files/rnqNobXpGCMcPZGqACpS)

### Onboarding and Prod. Request for Additional eSeal Process:

![](/files/uDRcw04WMAyZN24TM9Bt)

### Roles and Responsibilities:

####  ICA:

1. ICA will review the document and approve the requests
2. Request CSR from On boarding team
3. Generate eSeal certificate and share it with Operations team

**Onboarding:**

1. Receive the request form entity 
2. Share documents and the link of the portal with the entity
3. Open CSR ticket

**Operations:**

1. Generate the CSR
2. Configure the credentials of eSeal certificate
3. Share the eSeal certificate with service provider 

**Service providers:**

1. Fill in the documents and register in the portal 
2. Complete the process and upload the documents 

### Service level agreement SLA**:**

| ICA                                        | Duration   |
| ------------------------------------------ | ---------- |
| Vetting and first approval                 | 2 - 3 days |
| Approving and generating the eSeal process | 2 - 3 days |

### **Information Included in the CSR:**

* CN= Organization Name
* O= Organization Name 
* L= Location of the Organization Main Building
* C= AE